White Glove Service
This item will be delivered by a white glove freight carrier to ensure the safest and most convenient delivery. The White Glove delivery team consists of at least two people to carry your order from the back of the truck to your home. Once your order arrives in your area, a representative from the white glove carrier will call you to arrange a 4 hour window for delivery. Please inspect your package at the time of delivery and note any damages. Detailed information will be included on your Shipping Confirmation Email.
We offer 2 levels of service for this item: Bronze and Gold. Bronze is your default shipping method; if you wish to upgrade to Gold you may do so during checkout on certain items. Please read the service descriptions below to determine which level is best for your needs:
White Glove Bronze (Default)
Delivery to: Inside the threshold of your residence. If you live in a home with a garage, the product will be left in your garage. If you do not have a garage, the product will be left in your front entrance. The product will not be carried up stairs. If you live in an apartment above the first floor of a building, we recommend upgrading to Gold.
Assembly Service: None
Packaging: The product will be left in the original packaging.
White Glove Gold (Upgrade)
Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight).
Assembly Service: The shipper will unpack the product and provide basic setup that requires no tools (i.e. set pieces next to each other, or on top of each other).
Packaging: The shipper will remove and dispose of all packaging.
*In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges.