No Hassle Returns. We want you to be 100% satisfied with your Simply Baby Furniture order and because of this we are proud to offer the best return policy online. If you are unhappy with your brand new item for any reason, you may return it to our warehouse within 30 days of receipt for an exchange or a full refund. It's that simple! No RMAs and No restocking fees!
Returned merchandise must be sent to us prepaid and insured. Unfortunately, we cannot accept freight collect items. Please be sure to insure your return shipment as we are not responsible for shipping damages on returns. If your returned item arrives damaged, we will notify you immediately upon receipt so that you can file a claim with the carrier. For your protection, please use Federal Express Ground, UPS Ground or insured parcel post for return shipments.
Normal / Standard Shipping Times
On every item we state when we expect the item to ship, generally within a few business days. Special order items that ship via truckline will normally take 1 - 3 weeks to ship. Please review the item availability on your item.
Once your item ships, it will arrive within 2 - 5 business days for ground shipments. For freight truck deliveries, you will receive a call from the delivery company to schedule a time that is convenient for you, typically within 7 - 10 days.
Around the time you expect your item to ship, please check the track my order link on our home page to get the current status.
Important Reminder: If you place an order for an OUT OF STOCK item you are pre-ordering for the next shipment. We give you our best date estimate for when that item will ship. If this date changes we will let you know. Normally it will just be a few days give or take.
At this time we ship only to the 48 contiguous United States. We do not ship to APO/AE, PO Boxes, Canada, US Provinces, Alaska, or Hawaii.
Security Guaranteed.
We take all reasonable steps to protect our customers personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
We use Yahoo's 128 Bit Encryption to keep your information safe every time. You will notice that in our checkout billing/shipping page the url starts with https: which ensures that your data is secure. If ever you want to place your order directly with one of our Furniture Specialists, please call 877-602-2742.