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The nursery specialists at SimplyBabyFurniture can definitely relate to your parenting challenges because we are all parents ourselves. We will go above and beyond to help you create a nursery that is beautiful, functional, comfortable and safe for your precious baby. Contact us today for anything you need.

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Call Us 877.602.2742

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Frequently Asked Questions

• Where is my order?
• Do you ship outside of the USA?
• Why have I received only some of my items?
• What if my item arrives damaged?
• How long does it take to receive my item?
• How much is shipping?
• How do I return my item?
• Can I cancel my order?
• Can I pick up my item?
• How can I make payment?
• Can I pay extra to expedite shipping?
• Where can I find coupons or discounts?
• Can I change my order?

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Here is our list of Frequently Asked Questions to help you get your questions answered quickly!
If you do not find your answer here then please contact us and we will be happy to help!

• Where is my order?
  1-2 business days after you place your order, you can track your order. You'll need to enter your order number (as it appears on your order confirmation email) and your email address to view the status of your order.
• Can you ship to APO/AE, Canada, US Provinces, Alaska, or Hawaii?
  Sorry, we only ship to the 48 contiguous United States at this time.
• Why have I received some of my items but not all of them?
  We ship your items as they arrive into the warehouse. Instead of holding your entire order until everything arrives, we will split the order and send items as they come in so you can get started on your nursery. Please be sure to check the listing for the shipping timeframe to get an idea on when to expect the remainder of your order.
• What if my item arrives damaged?
  In the unlikely event that your item arrives damaged or is missing parts please contact us. Please do not refuse your FEDEX or UPS delivery as we will be able to provide you replacement parts more quickly if you accept the damaged item. We will coordinate with you and the supplier to get whatever you need to make your item as good as new, and any needed replacement part(s) will be shipped to you free of charge. Please be sure to check your order within 7 days of receiving it for any visible or concealed damage.
  
  For items delivered via truck for curbside or white glove delivery you MUST tell the driver and write the problem on shipping documents before signing. Damage noted after the driver leaves will be more difficult to remedy. Please report any problems directly to us as well.
• How long does it take to ship items?
  Shipping times vary by item (see each item for shipping time expected). We strive to be accurate with the stated shipping time for each item. Normally, this is the length of time to expect shipping to occur. However, in the unlikely event that there is a delay, we will email you with updated shipping information as soon as we find out.
• How much is shipping?
  Shipping and Insurance is included in the price for each item. We want you to know the full cost up front so that you aren't surprised by any hidden costs when you checkout.
• How do I return my item?
  If your item arrives damaged, please contact us with the details and we will make it right. If you decide to return your furniture item within 30 days of delivery, please read our return policy carefully:
  
  Please do not refuse any FEDEX or UPS shipment. Please accept the item and follow our No Hassle Returns Policy Below.
  
  No Hassle Returns. We want you to be 100% satisfied with your Simply Baby Furniture order. If you're unhappy with the item you purchased for any reason, return it to our warehouse within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. (Note: If your item was damaged or defective, see our Damage section above). We are proud to offer the best return policy online. Please note: certain items are not returnable and will be clearly stated on the listing.
  
  Returned merchandise must be sent to us prepaid and insured at the address listed below. We cannot accept freight collect items.
  
  Mattress Returns. We unfortunately cannot accept the return of any mattress with the protective plastic cover opened or removed.
  
  Please remember, all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards intact. We will not accept dirty, broken or used products or any items in non-standard packaging. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. In addition, you must send your item insured and send the tracking number to service@simplybabyfurniture.com once it ships.
  
  We will issue a full refund for the purchase price of any products you return that meet the above conditions within 3 days of receipt in our warehouse.
  
  Please insure your return shipment as we are not responsible for shipping damages. If your returned item arrives damaged, we will notify you immediately upon receipt so you can file a claim with the carrier. For your protection, please use Federal Express Ground, UPS Ground or insured parcel post for return shipments.
  
  All items must be returned to:
  D&D
  200 S Fifth St
  Mayfield, KY 42066
• Can I cancel my order?
  Only in the event it has not shipped yet. Otherwise you will be responsible for shipping charges. Certain special order items and any items delivered via a trucking company may not be canceled once the order is placed.
• Note about Items Marked Special Order
  Some items that are hand painted, personalized, custom designed or shipped via truckline are designated as "Special Order" items and cannot be returned. Special Order items must be canceled within one business day of your original order date.
• Can I pick-up my item?
  Sorry, we do not allow customer pickups.
• How can I make Payment?
  Payments can be made through Paypal or Credit Card.  We gladly accept Visa, MasterCard and American Express as payment for orders. Please enter your credit card number on the secure online order form.
  
  If you use a Debit card please ensure that you provide your true billing address and that your purchase price is within your daily limit, if you have one.
• Can I pay extra to expedite shipping?
  Most of our items are oversized, therefore expedited shipping is either not available for the item or the cost would be outrageous. Therefore we do not offer express shipping.
• Where can I find coupons or discounts?
  Check out our home page and rotating banners for current specials.
• Can I change my order?
  We are happy to change your order as long as the item(s) have not yet shipped from the manufacturer. Once an item has been processed by the manufacturer or is in transit, we are unable to make changes. However, you may take advantage of our 30 day return policy to exchange your item.

If you have not found the answer to your question here, please email us at service@simplybabyfurniture.com or fill out our contact form.

Thank you!