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What our customers say:
We ordered a crib/changing tower from your company last week. The color in the picture showed a light oak color and the color stated Oak. We received the items yesterday and the boxes were labeled Honey Oak... Yesterday afternoon I got on your live chat, which is a very great feature of your website and I talked to Lisa. I explained to her the issue and that we wouldn't have ordered the items if the website said Honey Oak...She reassured me that she'd research our issue and get back to me ASAP. Not more than a couple hours later she called me with a solution and she also said that the web director would be updating the website so this would not be an issue with future customers. I really appreciate Lisa's help in this manner...I also appreciate your company taking responsibility for the confusion and addressing the issue with your website. We are going to reorder from your company and appreciate all of Lisa's help.
Thank you for your time.
Sincerely, Lindy
Jan. 2009
